The Importance of a Strategic Approach to Law Firm Marketing in an Era of Change, Uncertainty and Increasing Competition
By now, it’s fairly well understood that we are living through a period of great change and uncertainty. As Peter Winick proclaims in a recent post, uncertainty is now permanent. While I tend to be somewhat hesitant about calling anything permanent, it appears that for most people in the workforce today – and for almost anyone in the legal profession – uncertainty driven by growing competition will be an increasingly large part of our reality going forward. In fact, Winick notes that business guru Jim Collins – not someone prone to exaggerate – recently stated that “uncertainty is now the rule and not the exception.”
Fair enough, but what does this mean to you? What does it have to do with the challenges you’re facing in running a law firm? And what does any of this have to do with marketing?
First, this means you need to assume that change and uncertainty will be with us for a long time to come. Second, much of that change is going to involve increased competition, which will come from across town, from across the world and from technology – as well as from various combinations of these sources. Third, an environment of continually increasing competition should be sufficient incentive for every lawyer and law firm to focus on figuring out how they’re going to stand out and succeed.